This Privacy Policy describes how Pure Ferm ("we", "our", or "us") collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia. By accessing our website or purchasing our products, you agree to the terms of this Privacy Policy.
1. Personal Data We Collect
We may collect and process the following personal data:
- Full name
- Contact number (e.g. WhatsApp)
- Email address
- Shipping and billing address
- Payment details (processed via secure third-party providers)
- IP address, browser type, and browsing behavior (via cookies)
2. Purpose of Data Collection
Your personal data is collected and used for the following purposes:
- To process and deliver your orders
- To communicate order updates and customer support
- To send promotional messages, offers, or updates (only with your consent)
- To improve our website, services, and customer experience
- To comply with legal and regulatory requirements
3. Consent
By providing your personal data to us, you consent to the collection, use, and processing of your data in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us (see Section 9).
4. Disclosure of Personal Data
We do not sell or rent your personal data. However, we may share your data with trusted third parties where necessary, including:
- Delivery and logistics partners (for order fulfilment)
- Payment gateway providers (for secure transactions)
- IT service providers (for website hosting and system support)
All such parties are required to protect your data in accordance with applicable laws.
5. Data Security
We take reasonable and appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.
6. Cookies
Our website may use cookies to enhance your browsing experience, analyze traffic, and understand user behavior. You may choose to disable cookies via your browser settings, although this may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
8. Policy Updates
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page.
9. Contact Us
If you have any questions, requests, or concerns regarding your personal data, please contact us:
- Email: marketing.pureferm@gmail.com
- Facebook: Pure Ferm